Start with the business event
Choose a real trigger: an enquiry arrives, a document needs classification, a renewal approaches or a support case changes state. A vague ambition to ‘use agents’ cannot be evaluated; a bounded event can.
Separate understanding from authority
A system may be able to interpret a request without being allowed to act on it. Define what it can read, propose, update and escalate. These permissions should follow operational risk, not technical possibility.
Design the human approval moment
Human review works only when the reviewer receives the relevant context, rationale and proposed action. A generic approval button simply moves hidden complexity to the person.
Measure the operation
Model accuracy is not enough. Track completion, time, correction, escalation, exception patterns and the downstream quality of the business outcome.
Useful next step
Explore the capability